Return & Cancellations

Yes. Mirel Sea takes responsibility for your order while it is in transit and until it is delivered to the address provided at checkout. Once the package has been delivered and acknowledged by the recipient, responsibility for the product is transferred to the customer.

When an order is delivered to someone other than the purchaser, delivery confirmation or acknowledgement by the recipient at the specified address will be considered successful delivery.

For international orders, customs duties, import taxes, foreign taxes, or other charges may be imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid by the customer.

Mirel Sea does not control or determine the amount charged by customs authorities.

Mirel Sea accepts returns and provides refunds only when the product received has a manufacturing defect, is damaged during delivery, or is different from the product ordered.

Returns or refunds will not be accepted for change of mind, personal preference, incorrect product selection, colour variation caused by lighting or screen display, or damage resulting from use or improper handling.

To report an issue, contact support@mirelsea.com or +91 78922 68844 with your order details and clear photographs or an unboxing video of the product and packaging. All requests are subject to verification by the Mirel Sea team.

Once approved, we will arrange a replacement. A refund will be provided only when a replacement is unavailable.

Orders may be cancelled only before they have been packed or dispatched. Once an order has been shipped, it cannot be cancelled and must be handled through the applicable return process.

To request a cancellation, contact us as soon as possible at support@mirelsea.com or +91 78922 68844.