Mirel Sea FAQ
Still have a question? We’re happy to help.
Email: support@mirelsea.com
Call/WhatsApp: +91 78922 68844
Products
Yes. Every Mirel Sea piece is made using the materials mentioned on its respective product page. We clearly describe the base metal, plating, stones, finish, and other relevant product details so you know exactly what you are purchasing.
Mirel Sea jewellery is carefully sourced and selected from trusted manufacturing partners. Every piece goes through a quality inspection before it is packed and dispatched.
Our materials are sourced through selected suppliers and manufacturing partners. The exact material and finish may differ between designs, so please check the product description before placing your order.
Mirel Sea creates jewellery inspired by movement, confidence, and effortless elegance. Our collections are designed to offer a premium look, versatile styling, and pieces that can be worn for both everyday moments and special occasions.
Mirel Sea primarily operates online. Detailed photographs, videos, measurements, and product information are provided on each product page to help you make your selection.
Products may occasionally be displayed at exhibitions, pop-ups, or special events. Updates will be shared through our official website and social media pages.
At present, Mirel Sea does not provide jewellery redesigning, repair, or remodelling services for old jewellery.
You can find the material, dimensions, finish, care instructions, and other details on the individual product page. For additional information, contact us at support@mirelsea.com or +91 78922 68844.
Skin sensitivity differs from person to person. Please check the material information mentioned on the relevant product page before purchasing.
Customers with known metal allergies or highly sensitive skin should consult a medical professional before wearing fashion jewellery. Mirel Sea cannot guarantee that every product will be suitable for every type of skin sensitivity.
Shipping
Our online store now offers free 3-5 day shipping for domestic addresses only, regardless of what you order.
We deliver to serviceable pin codes across India. Enter your complete address and pin code at checkout to confirm whether delivery is available in your area.
International delivery, when available, will be shown during checkout.
The estimated delivery period depends on your location, courier availability, and the product ordered. The expected delivery timeline will be displayed during checkout or communicated after dispatch.
Deliveries to remote or non-metro locations may require additional time.
Available shipping options and applicable charges will be displayed during checkout. Shipping services may differ depending on the delivery location and courier availability.
Orders are normally processed after payment confirmation. Once your order has been dispatched, you will receive tracking information through your registered email address, phone number, or WhatsApp.
Orders placed during weekends, public holidays, launches, or promotional periods may require additional processing time.
Tracking information may take some time to update after dispatch. Please wait up to 24 hours after receiving the tracking details.
If the tracking information still does not update, contact us at support@mirelsea.com or +91 78922 68844 with your order number.
Contact us immediately with your order number and the correct address. We can update the address only if the order has not been packed or dispatched.
Once an order has been shipped, an address change cannot be guaranteed. Additional courier or redelivery charges, if applicable, must be paid by the customer.
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: team@bijoux.com.
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Mirel Sea accepts return requests only when:
- The product has a manufacturing defect.
- The product was damaged during delivery.
- You received a product different from the one ordered.
Returns are not accepted for change of mind, personal preference, incorrect selection, size concerns, or minor colour differences caused by lighting, photography, or screen settings.
The product must be unused, unworn, unaltered, and kept in its original packaging with all tags, accessories, and invoice.
Contact us at support@mirelsea.co or +91 78922 68844 as soon as possible after delivery.
Please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the outer and inner packaging.
- A clear, continuous unboxing video showing the unopened package and the issue.
Requests are subject to inspection and approval by the Mirel Sea team.
Once the request is verified, we will provide instructions for returning the product or arranging a pickup, depending on service availability.
After receiving and inspecting the returned product, Mirel Sea will first arrange a replacement. A refund will be provided only when a suitable replacement is unavailable.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
